Refund policy

If you are not completely satisfied with your unopened items, we will happily accept a return within 10 days of receipt in exchange for a animichele.com gift card. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.

Please note: If an open or used item is returned there will be a return fee of 30% of the item's price.

• Once your return is approved, you will receive an email with instructions on how and where to send your return. Products must arrive in new condition, unopened and with no signs of use in order to be accepted. 

• Ship your items to the address provided in an email once your return request is approved. Please note, you are responsible for shipping the item back to us. We also recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

• Your refund will be issued in the form of an Ani Michele gift card.

• Please expect up to 7 business days for your credit to be processed, once we receive it. You’ll receive an email confirmation when your return is completed. 

Please Note: Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. 

REFUNDS

With limited exceptions, all returns are refunded via gift card and will be available within 7 business days from the day we receive your return package. Ani Michele does not issue store credit for original or return shipping charges.